My Retail Experts ("My Retail Experts," "we," "us," or "our") is operated by KAK Group LLC, based in Bayonne, New Jersey. This Privacy Policy applies to myretailexperts.com, our client dashboard at app.myretailexperts.com, and the services, quizzes, forms, and digital products we offer (together, the "Services"). By using the Services, you agree to the collection and use of information as described here.

1. Information we collect

We collect information in a few different ways, depending on how you interact with us:

  • Information you give us directly — your name, email address, phone number, business name, and any details you share through our contact form, the free Retail Health Check quiz, client intake forms, Calendly bookings, or direct email/phone conversations.
  • Client and portal information — if you become a client, we collect the information needed to deliver our services and manage your account, including business financials and documents you upload (P&Ls, inventory lists, sales reports, store photos, and similar records), audit responses, and progress notes tied to your engagement.
  • Payment information — payments for our services and digital products are processed by Stripe and, for merchandise or course purchases, Shopify. We do not directly collect or store your full card number; Stripe and Shopify handle that in line with their own security standards.
  • Community and scheduling information — if you join My Retail Experts Circle, our peer community is hosted on Circle, which has its own privacy practices for community activity. If you book a call, Calendly collects your scheduling details.
  • Automatically collected information — basic technical information such as browser type, device type, and pages visited, collected through standard web server logs and our hosting provider (Vercel), to help us keep the site secure and working properly.

2. How we use your information

  • To respond to inquiries, deliver quiz or audit results, and provide the services you've requested or purchased.
  • To create and manage your client portal account, track engagement progress, and share documents, reports, and invoices with you.
  • To send service-related communications — onboarding steps, appointment reminders, milestone updates, invoices, and account notices.
  • To send occasional marketing or educational content (such as retail tips or new offers), which you can opt out of at any time.
  • To improve our website, services, and internal operations.
  • To meet our legal, tax, and accounting obligations.

3. Who we share information with

We do not sell your personal information. We share information only with the service providers that help us run My Retail Experts, and only as needed for them to do their job:

  • Stripe — payment processing for services and retainers.
  • Shopify — checkout for digital products and merchandise.
  • Supabase — secure database hosting for our client dashboard.
  • Vercel — website and dashboard hosting.
  • Circle — hosting for the My Retail Experts Circle community, for members who join.
  • Calendly — call scheduling.
  • Resend — sending and receiving business email (for example, notifications from the dashboard, or messages to contracts@, billing@, partners@, and payroll@ addresses).
  • Google Calendar — if connected, to keep our internal scheduling in sync. This is used for our own internal calendar management, not to access or store your personal Google data.

We may also disclose information if required by law, to protect our legal rights, or in connection with a business transition such as a merger or sale of assets.

4. Cookies and tracking

Our public website uses advertising measurement tools from Meta (the Meta Pixel, used for Facebook and Instagram advertising) and TikTok (the TikTok Pixel). These tools set cookies and record which pages you visit on this site and whether you submit one of our forms, so we can measure whether our advertising is working and avoid showing ads to people who have already contacted us. They do not collect the contents of your messages. You can limit this tracking through your browser's cookie settings, your device's ad-tracking settings, or your ad preferences on Facebook, Instagram, and TikTok. The client dashboard uses essential cookies or local storage strictly needed to keep you securely signed in. If any of this changes, we'll update this policy.

5. Data retention

We keep client and business records for as long as needed to provide our services, meet our legal and tax obligations, and maintain accurate business records. Contact form and quiz submissions that don't turn into a client relationship are kept only as long as reasonably needed to follow up, after which they may be deleted.

6. Your choices and rights

  • You can ask us at any time what personal information we have about you, request a correction, or request that we delete it, subject to our legitimate business, legal, and tax recordkeeping needs.
  • You can unsubscribe from marketing emails using the link in any such email, or by contacting us directly. This doesn't affect service-related messages tied to an active engagement.
  • If you're located in a state or country with specific privacy rights (such as the EU/UK under GDPR or California under the CCPA), you may have additional rights, including the right to access, correct, delete, or limit the use of your information. Contact us to exercise any of these rights.

7. Data security

We use industry-standard safeguards — including encrypted connections, access controls, and reputable third-party providers — to protect the information you share with us. No method of storing or transmitting data online is 100% secure, but we take reasonable steps to protect it.

8. Children's privacy

Our Services are intended for business owners and are not directed at children. We do not knowingly collect personal information from anyone under 16.

9. Changes to this policy

We may update this Privacy Policy from time to time as our services or legal obligations change. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Services after a change means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, reach out to us at hello@myretailexperts.com or (877) 556-9738. My Retail Experts is operated by KAK Group LLC, Bayonne, New Jersey.